Now in its 12th year, Call Centre & Customer Management Expo 2010, is Europe's no.1 event for decision-makers committed to delivering improvement in their customer contact & integrated customer management operations. The event champions best practice and demonstrates how to perfect the customer experience through a blend of integrated customer solutions, cutting-edge education offerings, and unique networking opportunities.  

Visit us on STAND E6 in Hall 9 along with our premier business partner Prior Analytics, and learn more about our voice enabled Customer Service Management solution, and to hear the latest update to our award-winning GoldMine CRM, and HEAT helpdesk software. 

Don’t’ miss Matt Fisher, Global Marketing Director FRS, on Day 1 at 3.40pm: 

’"Hello, Mr Bond. We've been expecting you." The true value of integrating CRM with Voice’, in the Customer Management Technology Solutions Theatre.