The HEAT family is a comprehensive service solution, combining core technologies with a variety of expansion options, so any enterprise can build a tailored solution:
 

• Self Service — Increase customer satisfaction and lower service costs when end users submit service requests, get status updates, or efficiently find their own answers over the web.  
• Knowledge Management — Improve service agent efficiency when real-time service content is captured in an easy-to-access knowledge base.  
• Web access — Browser-based web access to the HEAT system provides anytime, anywhere access from any PC.
• FrontRange Voice — Add communication management with integrated telephony for powerful call center capability