Benefits

• Better management of workflow associated with changes, including planning, approval, and implementation
  
• Reduced adverse impact of changes on business operations
  
• Fewer change-related incidents
  
• Increased visibility of pending and in-progress changes for the service desk
  
• Reduction in the number of changes that need to be backed out or left incomplete
  
• Improved reporting of change effectiveness
  
• Overall cost reductions

Features

• Support for industry best practices and regulatory requirements — Enhance your ability to improve processes and to meet internal IT controls
  
• Automated workflow — Assign incoming changes with a priority and category based on user-defined rules and workflows
  
• Dynamic approvals — Simplify reviewers' approval process. Managers can submit approvals through the Change Management module or via email.
  
• 360-degree view of change impact — Know how each change will affect your organization by seeing the exact IT components and users affected