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Case Studies

American Stock Exchange

Most incidents are closed within 24 hours of resolution, easily surpassing our targeted metrics

-Erich Umar, Vice President, Service Delivery Management

FRS_CaseStudy_ServiceManagement_AMEX.pdf icon pdf


Customer Profile

The American Stock Exchange is the third largest stock exchange in the U.S. after the NYSE and the NASDAQ, handling approximately 10% of American trades. The American Stock Exchange lists companies from all different industries and of all different sizes. However, the exchange is known as having the least strict listing requirements among the three top American exchanges, which results in many small companies joining the exchange. Once a major competitor of the NYSE, the American Stock Exchange is now mostly known for trading in small cap stocks, options, and exchange traded funds. The exchange is owned by NASD (National Association of Securities Dealers), but operated as a separate exchange from the NASDAQ.

Business Need

  • ITSM provides a congruent enterprise tool that supports the Amex initiative for ITIL, providing a cost-effective solution and rapid implementation.
  • ITSM provides an objective vehicle to promote change and defect requests.
  • Problem Management and centralized reporting in ITSM helped the Service Delivery Management team identify and improve latency performance on key components within trading systems.

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