Healthcare is one of the most pronounced verticals in IT, in its key differentiators and requirements, where accurate information and quick response times can literally mean life or death. Private healthcare has traditionally benefited from expensive, custom-developed technology solutions, but Chris Hani Baragwanath hospital has shown that public hospitals can make effective use of technology without having to break the bank. CHBH has recently revolutionised processes within its hospital management using FrontRange technology.

Russell/Mellon CAPS conducts extensive research and monitors over 1,975 pension funds, 1,350 asset managers and 75,000 portfolios and analyses their performance. This information is provided to its customers on demand. Strong communication links with their clients are vital to ensure that analysts are able to listen to and understand their customer’s requirements and investment desires.

The IT revolution in education and the launch of online public services is creating more work for local authority IT departments everywhere. At South Ayrshire Council in southwest Scotland, for example, the inventory of IT equipment has doubled in the past three years.

When deciding how to meet it's challenges, Torfaen took a close look at the strategies adopted by other local authorities especially those Beacon sites receiving central government funding to act as pathfinders for other authorities. Many are adapting heavyweight customer relationship management (CRM) solutions originally developed for the private sector.

Tube lines needed a solution to cope with demands for rapid response times and the complex coordination of around 300 contractors. The agreement involved hefty financial penalties if Tube Lines missed key performance indicators, so the new system also had to be capable of creating regular checks and reports for both Tube Lines and London Underground managers.

With 4,000 employees over four sites, and a client list that includes British Gas, O2 and the RSPCA, service management is particularly important to Ventura. In the interests of delivering customer support, CRM and call centres on behalf of its clients, the company needs a flexible and reliable IT infrastructure.

Growing rapidly, change management was joined by growth management as a key business enabler. With the business split between four sites and a legacy of Virgin’s partnerships financial institutions, this complicated scenario forced the need to reconfigure buildings, and integrate technologies.

Zonal made the decision to upgrade their technology from an inhouse bespoke system to one that would enable them to deliver their technical support services more effectively.