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New! HEAT v9 Service & Support Solution Demo
Learn more about HEAT Service & Support - the simply powerful service desk solution from FrontRange Soltuions. HEAT is optimized for the mid-market and is designed to deliver exceptional IT and customer service. This flash demo will introduce you to the extended HEAT service desk solution, highlighting robust call logging, problem management, knowledge, asset management, phone based self service, and reporting capabilities. You will learn about the extensive integration, workflow automation and customization capabilities built into the core HEAT solution.
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Product:
HEAT
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Make Your Help Desk Work Harder and Smarter with Voice Self-Service – HEAT + Voice
Self-service support capabilities have traditionally been online. Customers can look up frequent issues, log incidents or check on the status of a ticket on the Web. However, sometimes customers don’t have online access while others still prefer to just pick up the phone. Yet, traditional phone-based support is twice as expensive per-incident as online self-service. In fact, the Help Desk Institute estimates that voice self-service can provide a return on investment in less than two months, on average.Voice automation solutions offer a number of capabilities to enhance and expedite both inbound and outbound communication to enable:Screen PopShared IncidentPassword ResetVoice Call TicketPriority CallerWatch the demo now!
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Product:
Voice
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Provide Premium HR Service for Your Workforce - Improve Efficiencies through Automation
Today, employees may be the only sustainable source of competitive advantage in this highly competitive, rapidly changing environment. For that reason, Human Resources teams are under more pressure than ever to answer inquiries quickly to enable employees to remain focused and productive. Employee satisfaction depends on prompt responses and answers to their questions regarding issues such as benefits enrollment, payroll and online information access.How do you deliver the right information to employees at the right time and right way? Manual methods prove time-consuming and limited in terms of meeting employee needs. Technology offers new ways for HR teams to balance these demands while maintaining high levels of service to employees. Employee self-service, in particular, has emerged as a viable, cost-effective solution for elevating service while also reducing the burden on HR staff. In fact, self-service delivers a significantly lower cost-per-incident compared to traditional service models. Watch the demo now!
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Product:
Voice
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HEAT plus Enteo
FrontRange is at the forefront of Unified Infrastructure Management by blending its Enteo Client Lifecycle Management tools with HEAT Service Desk software This innovation combines IT operations and service management, uniting people, process, and operational execution for high-caliber, cost-effective IT service delivery. Unified Infrastructure Management
Combining Client Lifecycle Management tools such as Enteo with HEAT service desk software to efficiently manage end-to-end processes, enables IT to meet rising business expectations – without breaking the bank. Remote Control
Your IT department is supporting increasingly complex systems and technology, calls to the service desk are increasingly difficult to solve. Empower your help desk by enabling agents to take control of end user machines by accessing Enteo Client Lifecycle remote control tools directly within HEAT Service Desk. Employee Provisioning
Ensuring a new employee’s workspace, telephone, computer, software, and email are all fully functional by their start date can drain valuable time and resources unless provisioning is automated. Reactive Break/Fix
Despite best efforts to lockdown applications on employee PCs, end-user software may become non-compliant, corrupting computers and posing a potential security risk.
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Product:
Enteo
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FrontRange Voice for Education Flash Demo
See FrontRange Voice for educational institutions support: password reset, student admissions, continuing education, alumni fund raising, parent notification, parent self-service.
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Product:
Voice
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