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OverviewVoice Flash Demo
Learn how FrontRange Voice can transform your business processes.State-of-the-art voice technology leverages the power of your business information, while lowering costs. See FrontRange Voice in action and how your business can benefit.
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Product:
IT Service Management
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Make Your Help Desk Work Harder and Smarter with Voice Self-Service – HEAT + Voice
Self-service support capabilities have traditionally been online. Customers can look up frequent issues, log incidents or check on the status of a ticket on the Web. However, sometimes customers don’t have online access while others still prefer to just pick up the phone. Yet, traditional phone-based support is twice as expensive per-incident as online self-service. In fact, the Help Desk Institute estimates that voice self-service can provide a return on investment in less than two months, on average.Voice automation solutions offer a number of capabilities to enhance and expedite both inbound and outbound communication to enable:Screen PopShared IncidentPassword ResetVoice Call TicketPriority CallerWatch the demo now!
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Product:
Voice
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Provide Premium HR Service for Your Workforce - Improve Efficiencies through Automation
Today, employees may be the only sustainable source of competitive advantage in this highly competitive, rapidly changing environment. For that reason, Human Resources teams are under more pressure than ever to answer inquiries quickly to enable employees to remain focused and productive. Employee satisfaction depends on prompt responses and answers to their questions regarding issues such as benefits enrollment, payroll and online information access.How do you deliver the right information to employees at the right time and right way? Manual methods prove time-consuming and limited in terms of meeting employee needs. Technology offers new ways for HR teams to balance these demands while maintaining high levels of service to employees. Employee self-service, in particular, has emerged as a viable, cost-effective solution for elevating service while also reducing the burden on HR staff. In fact, self-service delivers a significantly lower cost-per-incident compared to traditional service models. Watch the demo now!
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Product:
Voice
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Service Desk Automation with Voice Self-Service - ITSM + Voice
Self-service support capabilities have traditionally been online. Customers can look up frequent issues, log incidents or check on the status of a ticket on the Web. However, sometimes customers don’t have online access while others still prefer to just pick up the phone. Yet, traditional phone-based support is twice as expensive per-incident as online self-service. In fact, the Help Desk Institute estimates that voice self-service can provide a return on investment in less than two months, on average.Voice automation solutions offer a number of capabilities to enhance and expedite both inbound and outbound communication to enable:Incident ManagementProblem ManagementPassword ResetVoice MailChange ManagementWatch the demo now!
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Product:
Voice
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How will FrontRange Voice help YOU?
FrontRange Voice can solve different problems for different people. Check out the demonstrations that solve your problems.
IT Manager - If you are looking for ways to increase service levels without increasing staff and without needing to replace your current phone system, see how FrontRange Voice self service capabilities will enable you to offload much of your repetitive workload to free your IT resources to handle more appropriate tasks. » Watch the demo!
Inside Sales Manager - If you need to get more out your sales reps by increasing their calling efficiency, enabling sales best practices, and making it easier for them to track their calling activities, see how FrontRange Voice enhances sales through CRM integration. » Watch the demo!
Customer Support Manager - If you need a better way to track support calls, get callers to the right agent, and make those agents make the right decisions to increase your first call resolution and make happier customers, see how FrontRange Voice is a complete solution for your call center telephony needs » Watch the demo!
Call Center Supervisor - Would you like to know how FrontRange Voice makes managing your call center easier, how you can eliminate outside consultants for moves, adds and changes, and how you can improve your agent’s skills, see how FrontRange Voice makes managing your call center easier. » Watch the demo!
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Product:
Voice
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