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FrontRange ITSM Demo
FrontRange is at the forefront of IT Service Management by blending Client Lifecycle Management capabilities with industry leading Service Desk software. This innovation combines IT operations and service management, uniting people, process, and operational execution for high-caliber, cost-effective IT service delivery.
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Product:
IT Service Management
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FrontRange ITSM Demo
FrontRange is at the forefront of IT Service Management by blending Client Lifecycle Management capabilities with industry leading Service Desk software. This innovation combines IT operations and service management, uniting people, process, and operational execution for high-caliber, cost-effective IT service delivery. Self Service
Self-service. Its significance is increasing. As more of your workforce becomes mobile, global, and distributed, a focus on end user empowerment will continue to rise. Gartner projects that by 2010 self-service will account for 58 percent of all service interactions. Voice Broadcast
Your Voice broadcasts are especially useful for incidents that impact multiple users. When your business encounters a widespread network, email, or critical system failure, are your impacted users proactively notified? Broadcasts can save your organization from being overwhelmed by providing callers with an automated message describing the known incident and its status. Password Reset
Nearly 30 percent of IT service calls are password related. And this percentage is climbing higher increased security, audit requirements, password complexity and rates of change are the culprit. Optimized Break/Fix
One of today’s biggest IT challenges is keeping up with non-compliant desktop software. Despite best efforts to lockdown applications on employee PCs, end-user software may become non-compliant. Non compliant computers can easily get corrupted and impact employee productivity, or even pose a potential security risk. Your IT department must react quickly to isolate, diagnose, and fix these issues before business operations are impacted. New Employee Provisioning
IT is continually looking for ways to streamline the delivery and improve the quality of services. The business is asking IT to step up to plate to become a true business partner. “Business and IT Alignment” is the end goal. Web Self Service with Service Catalogs can transform IT from a system-centric to service-centric service center. Emergency Change
Compliance. It is inescapable. Government regulations such as Sarbanes-Oxley and HIPAA are driving IT momentum. Compliance policies raise the bar for change documentation, authorization, and audit reporting. IT needs a holistic governance framework with robust change management and business process automation.
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Product:
IT Service Management
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ITSM Flash Walkthrough
With a more competitive global marketplace and complex regulatory requirements, IT must be in line with your business goals, strategies, and processes. Align your IT service delivery and business objectives more effectively with FrontRange IT Service Management: a customizable, cost-effective IT management solution that incorporates IT best practices with anywhere access to provide personalized customer service and increased service desk productivity.
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Product:
IT Service Management
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Service Desk Automation with Voice Self-Service - ITSM + Voice
Self-service support capabilities have traditionally been online. Customers can look up frequent issues, log incidents or check on the status of a ticket on the Web. However, sometimes customers don’t have online access while others still prefer to just pick up the phone. Yet, traditional phone-based support is twice as expensive per-incident as online self-service. In fact, the Help Desk Institute estimates that voice self-service can provide a return on investment in less than two months, on average.Voice automation solutions offer a number of capabilities to enhance and expedite both inbound and outbound communication to enable:Incident ManagementProblem ManagementPassword ResetVoice MailChange ManagementWatch the demo now!
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Product:
Voice
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