Now imagine your helpdesk staff has immediate access to every bit of data about the caller’s IT assets, from the exact location of the PC, to a full audit and change history of the installed software, even the exact specifications of the individual RAM chips on the motherboard.

Integrating the HEAT Service & Support ™ with the FrontRange Infrastructure Management solutions, such as FrontRange Discovery, can be the key to reducing call times by as much as 42 percent.

HEAT plus IT Asset Management

FrontRange Discovery – automatically finds, audits and reports on all IT assets (hardware and software) across the entire corporate network, regardless of location or platform.  Critical data on IT assets can be viewed directly from the HEAT interface, dramatically reducing call times, improving first-time fixes and cutting the amount of on-site engineer visits.

FrontRange License Manager – manage software licensing and monitor compliance by automatically reconciling installed software against licenses held.  Give helpdesk users the ability to check for unused licenses before deploying new applications.

FrontRange Client Management - sophisticated management tools to remotely access, manage, and repair PCs.  HEAT users can easily process software deployment requests, identify and remediate software installation issues or even provision a new employee.

Learn more about the full FrontRange Infrastructure Management portfolio