ITSM Inventory Management provides unified IT asset management for the service desk. This module incorporates the FrontRange Discovery automated IT asset inventory engine, which audits all hardware and software on the network and feeds this information into the Inventory data repository and provides a basis for populating the FrontRange Configuration Management Database (CMDB). When Inventory Management is integrated with the service desk, end-to-end incident and problem management is streamlined, saving time and cost at the help desk while dramatically increasing first call resolution rates.
The FrontRange Inventory Management solution supports a comprehensive IT infrastructure management strategy – which begins with a combined auto-discovery and Inventory Management solution, and expands to become a full-featured solution to support important regulatory and license compliance initiatives.
Automated discovery provides the basis to identify all the assets on the network. FrontRange Discovery identifies, scans, and reports detailed configuration information for all IT infrastructure assets, including PCs, servers, software, network printers, and mobile devices.
FrontRange supports discovery and inventory on a wide range of enterprise platforms, including Windows®, Unix, IBM AIX®, Solaris™, Mac® OSX, Linux, Citrix®.
IT managers today must be knowledgeable about the current state of the environment, planned organization and infrastructure changes as well as accounting for every asset deployed; from the time of purchase to its eventual disposal.
FrontRange Discovery finds, audits and reports on all IT assets (hardware and software) across the entire corporate network, regardless of location or platform:
100% asset visibility – discover all IP-addressable hardware on the network, including PCs, servers, switches, network printers and other devices
Unmatched software audit – find and audit all software, including suite packages, installed; track software usage.
Dynamic inventory – know about changes to the network as they happen, without the need for scheduled audits
Multi-platform – track hardware and software across all major enterprise platforms, including Windows, Linux, Unix, Mac OSX and AIX
Remote auditing – keep tabs on all IT assets anywhere in the organization, whether in the head office, branch location or remotely-connected to the network
Multi-user web reports - share audit information with multiple colleagues and create personalized web-based views of key reports
With its seamless integration with FrontRange Inventory Management, FrontRange Discovery ensures that key stakeholders across the enterprise have immediate access to critical information about the IT assets on the network.
Learn more about FrontRange Discovery